Every type of building uses a door as an entry or exit point. Eventually, doors end up getting damaged, worn out, or even need to be upgraded for security purposes hence the need for a good door service repair company. Sometimes it’s easy to just pick up a phone and call the number of the nearest door service/repair company you can find since it seems like a mundane task. But without careful consideration, that hasty decision may leave you feeling very dissatisfied or disappointed with the services you receive. So it is important to take time and think what you would want in a door service repair company. Below are 7 things to look out for when choosing a door repair service in Houston, Texas.
1. Check the Bids of Two to Three Different Companies.
You may be in a hurry to get your door serviced or repaired but are you willing to $500 to $1000 for a $200 repair? Getting multiple bids from different companies is the best way to avoid getting scammed. In most markets, the second bid will reveal which one among the two is trying to rip you off. Most bids are easy to get quickly over the phone or by checking the web pages of the company, however, when a technician arrives at your house or building, let him know that he must get permission from you before exceeding the bid. Don’t be afraid to reject any extra proposed repairs that seem unnecessary.
2. Beware of the Repair Company.
Many unethical door companies intentionally target this type of work because; most customers want a quick job and won’t get any other bids, most customers don’t know the real cost of doors parts, and also because most customers don’t know whether the repair is really necessary or not. When getting a bid from a company whose main focus is repair, get another bid from another company that does door dales and services and has been established for a long time.
3. Check the Company’s Review at www.bbb.org.
If a door company has a bad rating from the BBB, don’t waste your time and call another company. But take into consideration that some A+ ratings from BBB does not necessarily mean that the company is completely clean. Some organizations which are unethical have learned how to get around BBB complaints and have them resolved very quickly. A company can have hundreds of customers who were dissatisfied with their previous services but never filed a complaint to BBB.
4. Be Vigilant of Generically Answered Phones like “Door Repairs” or Door Services”.
This is a tactic commonly used by slippery companies that operate under a lot of different names that they can’t even answer their own phones honestly. If a company answers its phone strangely, start by asking them, “What company is this?” If they end up balking at this simple and honest question, hang up and call another company.
5. Beware of Excessive Advertising.
Just because a door company is on the top position of Google or it is on the first ad in the yellow pages does not necessarily mean that it is a reputable company. In some cases, excessive advertising is actually an indication of a disreputable company. The business model of rip-off companies is built on excessive advertising that is especially designed to get their technician to your house/building as quickly as possible. A huge expense on advertising is actually one of the main reasons why some companies end up charging high prices for their services.
Look closely at the ads for appeals that seem to excessive. Beware of promises of many discounts and low prices, same day services, phony looking reviews or testimonials, and especially claims which are not verified like “Rated #1” or “5 Stars”. Also watch out for extremely low fees like $30 service fees. There are several financial invoices which have a service fee of $30 yet have a total bill that exceeds $1000 and packed with exorbitant prices, parts, and unnecessary repairs.
6. Beware of the Name Game.
A lot of door companies tend to operate under several names so that they can receive more phone calls and make it hard for their customers to track them down later on. Make sure the name listed on their ads matches the same name on their website. Also check the list of ‘alternate business names’ on the company’s BBB review. If it looks suspicious, call another company.
7. Check the Company’s Address.
Does the company’s website also list its street address? A lot of door companies (though not all) which are looking to rip off its customers tend to operate with; a pick-up truck, heavy advertisement, and a cell phone but no storefront. Sometimes they will even go to the extent of publishing a phony address so as to give the illusion of being an established business. Make sure to look at their address on Google Street View so as to see if it really exists. If not, call another door company.